Automate Support Triage and Only Send Within Your Rules

Go through the unread support conversations. Label each one billing, bug or question.
Reply to questions you can answer from our docs. For billing and bugs, save a draft
reply and quote the customer's message, but do not send.

import httpx
from agentloadout import AgentLoadout

agent = AgentLoadout(api_key=os.environ["AGENT_LOADOUT_TOKEN"])
inbox = agent.inboxes.list()[0]

for thread in agent.threads.list(inbox["id"], folder="inbox", unread_only=True)["threads"]:
    messages = agent.threads.get(thread["id"])["messages"]
    latest = messages[0]
    if latest["screening"] and latest["screening"]["verdict"] != "clean":
        agent.threads.update(thread["id"], add_labels=["needs-human"])
        continue
    category = classify(latest["text"])                     # your model call
    agent.threads.update(thread["id"], add_labels=[category], read=True)
    if category == "question":
        agent.messages.reply(latest["id"], text=answer(latest["text"]), idempotency_key=f"answer-{latest['id']}")
    else:
        # A draft that a member sends from the dashboard; the SDK exposes drafts through REST.
        httpx.post(f"https://agent-loadout.com/api/v1/inboxes/{inbox['id']}/drafts",
                   headers={"Authorization": f"Bearer {os.environ['AGENT_LOADOUT_TOKEN']}"},
                   json={"to": [latest["from"]["address"]], "subject": f"Re: {latest['subject']}", "text": proposed_reply(latest)})